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Refund Policy

Straight rules, written down before you buy: what qualifies for a refund or credit, what does not, and how long the process takes.

Last updated: January 1, 2026 · Consistent with Canadian consumer protection legislation.

At MegaIPTV we want you satisfied with your subscription. This policy explains the circumstances in which refunds are available, how to request one, and the exceptions that apply.

1. General policy — no refunds after activation

All subscription purchases are final once an account has been activated.

Because the Service delivers immediate access to digital streaming content the moment payment clears, we cannot offer refunds after your credentials have been sent and your line is live. This matches standard practice for digital subscription services and complies with applicable Canadian consumer protection law.

This is precisely why our Try 1 Month intro plan exists at CA$10.99 — it lets you judge the picture quality, channel line-up and support on your own television for a month before committing to a longer term. Details are on the pricing page.

2. Eligible exceptions

2.1 Extended service outage

If a verified outage affects your account for more than 72 consecutive hours, you may be eligible for a pro-rata credit applied to your next subscription period, reflecting the share of the term during which the Service was unavailable.

  • The outage must be confirmed on our side and attributable to MegaIPTV infrastructure.
  • Outages caused by your internet provider, router, television or the IBO Player application itself do not qualify.
  • Credit requests must be submitted within 14 days of the outage being resolved.

2.2 Duplicate charge

If you were charged more than once for the same plan because of a technical error, the duplicate charge is refunded in full.

  • Proof such as a bank or payment-processor statement may be requested.
  • Duplicate-charge refunds are processed within 5 to 10 business days.

3. Situations that do not qualify

  • You changed your mind after ordering.
  • You bought the wrong term and the line is already active.
  • The problem lies with your own internet connection, router or device.
  • You had a compatibility issue with hardware or software MegaIPTV does not support.
  • Your account was suspended or terminated for breaching our Terms of Service.
  • You forgot about the subscription or did not use it during the paid period.
  • A channel or title left the line-up during your term because broadcast rights changed.

4. How to request a refund

  1. Email [email protected] with the subject line Refund Request — [your account email].
  2. Include the full name on the account, the email address used to register, the date of purchase, a description of the issue (outage detail or duplicate-charge evidence) and the payment reference if you have it.
  3. Submit within 7 days of the qualifying event.
  4. Our team reviews and responds within 3 business days.

5. Trying the service before a long commitment

MegaIPTV does not give the Service away, and we do not run throwaway short passes. The entry route is the paid Try 1 Month plan at CA$10.99, which carries the identical library, the identical stream quality and the identical support as the 12-month plan. Order it directly at checkout.

6. Refund processing

  • Approved refunds return to the original payment method used at purchase.
  • Processing takes 5 to 10 business days after approval, depending on your bank or payment provider.
  • MegaIPTV is not responsible for delays introduced by financial institutions.

7. Chargebacks

Please contact us at [email protected] before initiating a chargeback with your bank. Unauthorised chargebacks result in immediate account suspension and will be disputed with evidence of delivery.

Where a chargeback is found to be fraudulent or in breach of these terms, MegaIPTV reserves the right to pursue recovery through the appropriate legal channels.

8. Changes to this policy

We may modify this policy. The current version is always published at megaiptv.ca/refund.html with an updated "Last updated" date. Continued use of the Service after a change constitutes acceptance.

9. Contact

Refund enquiries: [email protected] · WhatsApp +1 514-447-7860. Our support team aims to respond to every enquiry within 24 hours; see the contact page for all channels, or the FAQ for quick answers.