Frequently asked questions

Straight answers to what Canadian subscribers ask before and after they order. If something is missing here, our support desk answers it in minutes.

Everything you asked

Eleven questions covering service, devices, payment and support.

What exactly is IPTV?

IPTV stands for Internet Protocol Television. Instead of arriving through a coaxial cable or a satellite dish, every channel, film and series episode is delivered to your screen as an internet data stream. The practical result is that a MegaIPTV subscription runs on the connection you already pay for, with no installer visit, no receiver box and no rental fees.

How many channels does MegaIPTV carry?

The line-up currently sits at more than 24,180 live channels sourced from Canada, the United States and over 60 other countries, spanning news, sports, entertainment, kids, documentary, music and religious programming. On top of that you get 114,600+ on-demand films and 38,250+ series episodes.

How many devices can I use with one subscription?

Each MegaIPTV subscription authorises exactly one device at a time. That single-device rule is what keeps our servers uncongested and our picture quality consistent. If a second television in the house needs its own stream, simply add a second subscription — households with two plans are common.

Is there a cheap way to test the service before committing?

Yes. Our Try 1 Month plan costs CA$10.99 and opens the complete library for a full 30 days — the same channels, the same 4K streams and the same support queue as any longer subscription. It is the entry offer we recommend to every new customer instead of a throwaway short pass.

Which payment methods do you accept?

We accept major credit and debit cards, Interac e-Transfer, PayPal and cryptocurrency. Every transaction runs over an encrypted checkout, and MegaIPTV never stores your full card number on its own systems.

Am I locked into a long-term contract?

No. There is no contract and no automatic renewal. You choose a term, you pay once for that term, and nothing is charged again unless you decide to renew. You can stop at any point and keep access until the paid period ends.

How does the MegaIPTV reseller programme work?

Resellers buy credits at wholesale rates and issue subscriptions to their own customers at whatever retail price they choose. You get a hosted reseller panel for creating and extending lines, marketing assets you can rebrand, and a dedicated account contact. Full detail lives on our reseller page.

What customer support do you offer?

Support runs 24 hours a day, 365 days a year, over WhatsApp and email. Median first response is under 11 minutes, and the same team handles setup walkthroughs, playlist repairs and billing questions.

Which application do I need?

MegaIPTV is delivered exclusively through IBO Player, available for Android phones and tablets, Android TV boxes, Amazon Fire TV Stick, Windows 10 and above, macOS, Linux, and the LG and Samsung Smart TV content stores. Our setup guide walks through every one of those installations screen by screen.

How fast does my internet need to be?

Plan on 15 Mbps for stable HD, 25 Mbps for consistent Full HD, and 40 Mbps or more for 4K feeds. A wired Ethernet connection always outperforms Wi-Fi on a smart TV, and most Canadian fibre and cable packages clear these thresholds comfortably.

How quickly is my account activated?

Orders placed during Canadian daytime hours are typically activated within 15 to 30 minutes, and overnight orders are processed as they arrive. Your login line and IBO Player instructions are emailed to the address you enter at checkout.

For device-specific walkthroughs see the IBO Player setup guide; for what is actually on the service see the channel line-up; and for what it costs, the pricing page lists all five plans.

Still have questions?

Our support team is available 24 hours a day to help with anything not covered above. Most answers arrive in under 11 minutes.